COMPATIBLE DEVICES
CUE Pro:
*Androit TV
* JVS Fire TV
* JVS Fire TV 4 K
* Chromecast TV
* Google Chromecast
* Sony Android TV 7.0
* Amazon TV Cube

CUE Premium:
* Firestick 4 K Max
* Firestick Lite

WHAT IS THE DIFFERENCE BETWEEN CUE PRO & PREMIUM?
The main difference bewteen the two versions in the interface. CUE Pro has a main dashboard to navigate between the various categories (i.e. Live TV, Movies and Series). With CUE Premium app all the navigations will be contained on the left hand side of the screen.

The CUE Pro app is compatible with a variety of devices such as, Smart TVs, Google Chromecast, Amazon Firesticks (all Gens) and Fire TV Cubes. The Premium version is currently only compatisble with either the Firestick 4 K Max or the Firestick Lite.


HOW TO UNINSTALL/ REINSTALL INSTRUCTIONS
Foe existing customers that wish to upgrade either the Cue Pro or Cue Premium you will need to clear off all instances of the CUE app but also the Downloader app.

1. Go to your Firestick settings.

2. Select Applications and go to manage installed applications.

3. Scroll down to find the CUE app(s) and press the play/pause button to uninstall and confirm.

4. Do the same procedure to uninstall the Downloader.

5. Press the Home button and in the search bar say or enter Downloader.

6. Reinstall the Downloader app.

7. Follow the instructions to reinstall your preferred version of the CUE app.


LOGIN OR INSTALLATION ERRORIf you you receive an error during login or during installation please check that you are entering your username, (email address), and password correctly. They are both case sensitive. We have noticed that most common issue is that customers forget that the first letter of their username is capitalized and they fail to enter it that way during installation.

Another issue that has been repprted is that ISPs have software in place that will cause problems during installation. We have also found that some users are able to access CUE Pro but unable to access the new Premium update. This is likely due to the ISP blocking the new app from streaming. If you are receiving an error we recommend connecting your firestick to your mobile hot spot to try logging in again. If you still continue getting an error we recommend contacting your internet provider. Yoy can ask them to remove any blocks from port 443 or deactivate any anti-virus software from your modem that may be preventing streaming.

RECORDING OPTIONS
Currently, we don't have any built in recording options with our apps. We will soon have a Catch Up feature that will allow you to watch any broadcast from the last five days. After five days those shows will no longer be available.

If you would like to set up recording on your own there are tutorials available on the internet about how to set up recording via external storage devices.

CLEAR DATA & CACHE INSTRUCTIONS
* If you are having issues with the channel guide you can clear the app data and cache to help rectify the issues.

* To clear the data and cache for CUE app on your Firestick, go to the Settings then select Applications then go to Manage Installed Applications.

* Scroll down to find the Cue app and select the app.

* Scroll down and select Clear Data. Hit the center select button to again to verify.

* Follow the same process to clear the cache. You can also press the rewind button to clear the cache. ( NOTE: There won't be a verification page for clearing the cache.)

* Data and cache are now clear and you can go back to the CUE app. If you have saved a backup of your favorites you can reload those in the settings once you reopen the CUE app.

You can try a few things so CUE will run smoothly. Watch these three videos and follow the recommendations:

✅ FIX FIRESTICK BUFFERING! - 3 REASONS YOUR FIRE TV DEVICE IS
SLOW TUTORIAL AND SOLUTION ✅